Featured Image

Newsletter: Multilingual Transcriptions and Better Voicemail Greetings

Hi everyone!

Welcome to the latest edition of your pseudo-monthly JMP update!

In case it’s been a while since you checked out JMP, here’s a refresher: JMP lets you send and receive text and picture messages (and calls) through a real phone number right from your computer, tablet, phone, or anything else that has a Jabber client.  Among other things, JMP has these features: Your phone number on every device; Multiple phone numbers, one app; Free as in Freedom; Share one number with multiple people.

As foreshadowed last month, the new voicemail transcription engine is now live for all customers who have transcription enabled (which it is by default).  This should improve speed and accuracy, and bring support for many more languages to the system.  Let us know if you notice any issues with the new transcriptions.

From the beginning of the voicemail system we have supported a default text-to-speech greeting if a custom one is not set.  The name used in this greeting is sourced from the customer’s legacy vCard if they have one set up.  We now also support modern vCard4 and PEP Nickname specifications to get this data, which should result in it working for many more people with many more clients.  Check the voicemail FAQ for details.

Many new JMP customers are also new to Jabber in general, and so our signup process usually suggests one or more free-to-use volunteer-run Jabber services that one can sign up with to get a working Jabber ID.  These services are best-effort by volunteers, and this month one of the ones most popular with our customers experienced an extended outage.  The best protection you can have against any kind of outage at your Jabber service is to have your Jabber ID be attached to a DNS name you control.  With or without your own name, we also include the option for any JMP customer to get an instance hosted by Snikket at no extra charge.  Please contact support if you have any questions about this.

To learn what’s happening with JMP between newsletters, here are some ways you can find out:

Thanks for reading and have a wonderful rest of your week!

Creative Commons Attribution ShareAlike